Inventoried Items with no customization: Orders for inventoried items will be shipped out within 24-48 hours. If there is a change to your order before it is shipped contact customer service at kalmarusa@grapevinedesigns.com or call 855-236-5673.

An order for custom product can be changed up to the point of proof approval.

Production times for co-branded items will vary based on manufacturer. The average production time is 10 business days from final proof approval.

To add your authorized dealer logo to product, simply say yes to co-branding when you are prompted during the order process. Once your order is submitted, reply to your emailed order confirmation with your vectorized logo files attached to start production. See Artwork specifications for more information regarding files accepted.

Accepted artwork files: AI file, vector format with all te3xt converted to outlines. Please save as .eps or .ai file.

Unsupported art file formats: QuarkXpress, PageMaker, Freehand, Microsoft Office (Word, PowerPoint, and Excel) will also not be recognized through the art acceptance process.

PMS Color Matching
Color matching is available at no cost. However PMS matching is not guaranteed on dark-colored items or stainless steel and is not available for any four-color process method.

For inventoried items: Minimum Order quantity is 1 unless otherwise specified. You will see the minimum order when you click on a product image and the product page loads.

For co-branded or custom items: We have worked out very low order quantities for each of these products. You can order more than the minimum order quantity (MOQ) stated…but you cannot order less. You will see the MOQ when you click on a product image and the product page loads. If you try to order less than the MOQ, you will see a message in the cart and you will be required to update your quantity ordered to the minimum.

Upon checkout, the user is required to select the preferred method of shipping. Estimated delivery timeframes and pricing specific to the ship to destination is provided.

Please note for inventoried items orders will be shipped within 2-3 business days of being received (after approval if applicable). NOTE: Orders will not be shipped unless the payment method has been confirmed and approved if required.

Co-branded or customized items will ship out based on each manufacturer’s production time. Most production times are 7-10 business days from final proof approval. NOTE: If you have a specific date your product is needed, once your order is submitted, reply to your emailed order confirmation with your specific in hands or event date.

Grapevine Designs, LLC is the Kalmar USA promotional and branded merchandise partner. We are also an award-winning promotional marketing agency known for their ability to help their clients develop passion for their brands. With a national certification by Women's Business Enterprise National Council (WBENC), Grapevine Designs offers clients the advantage of a single-source partner for the management of sophisticated promotional marketing programs, along with the ability to simultaneously capture Tier One direct spends to help them achieve corporate diversity spending goals. Grapevine Designs is an affiliate of A Brand Company.

For inventoried items, we guarantee that your order will be received without defects or damage or we will replace the affected pieces of the order or issue you a refund on the affected product. For damaged or defective pieces Grapevine Designs will cover the costs of the return and replacement shipping.

Returns will not be processed for merchandise unless confirmed that there was a Grapevine Designs error or the goods were received damaged. We guarantee that your order will be received without defects or damage or we will replace the affected pieces of the order or issue you a refund on the affected product. For damaged or defective pieces Grapevine Designs will cover the costs of the return and replacement shipping. If you have received incorrect merchandise or the goods are damaged, please email kalmarusa@grapevinedesigns.com and provide the following information: order number, product number (i.e. OTX-1000) and the reason for the return. When the information has been received and approved, a Return Authorization number will be issued by one of our Client Care representatives. Returned product will not be accepted without a return authorization number.